Terms of service

These terms are between you and CAUSAL LABS SOLUTION, registration number 202603235336 (003886024-P), a sole proprietorship registered with Suruhanjaya Syarikat Malaysia (SSM), trading as "Causal Labs" (Kuala Lumpur, Malaysia).

The site, its content, tools and calculators are provided for genuine evaluation of our services. You may not scrape, republish or resell the site's content, attempt to compromise its security, or use the contact form or free tools to send unsolicited commercial messages.

The free tools (ROI calculator, automation audit, AI API cost calculator) and the AI API Pricing Index research produce estimates based on the inputs you provide and publicly available pricing data. They are planning aids, not guarantees — see our Acceptable Use page for the full disclaimer.

A published price (for example, the Website Design & Development tiers) is indicative until we issue a formal written quotation. No paid engagement begins, and no work commences, until that quotation is accepted in writing and, where a deposit is specified, the deposit is received.

The Launch-tier web design fee is credited in full toward any higher tier if you upgrade within 90 days of the Launch page going live, per the terms published on that service page — it functions as a deposit against the larger project, not a separate charge.

Published prices exclude any tax that applies at the time of invoicing. The applicable tax, if any, is confirmed on the formal quotation issued before work begins — we do not assume a rate on the public pricing pages, since Malaysian indirect tax has changed before and the correct treatment depends on your invoice date and our registration status at that time.

Payment terms (deposit, milestones, final payment) are set out in the written quotation or engagement agreement for each project. Late payment may pause active work until resolved.

On full payment for a project, you own the bespoke deliverables built specifically for you — the application code, designs and configuration produced as part of that engagement.

We retain ownership of our own pre-existing tools, libraries, frameworks, internal utilities and know-how used to build your project, whether created before or during the engagement, and grant you a perpetual, royalty-free licence to use them as embedded in your deliverable. We may reuse these same pre-existing components on other clients' projects.

This site's own content — copy, design, the AI API Pricing Index dataset and its analysis — remains our property and may not be republished without permission.

We warrant that delivered work will substantially match the agreed scope and be free of material defects for the warranty period stated in the relevant engagement agreement. Beyond that, the site, its tools and their outputs are provided "as is" without further warranty, to the extent permitted by Malaysian law.

CAUSAL LABS SOLUTION is a sole proprietorship, not a company with separate legal personality — engaging us does not create liability for any party beyond what's stated in the relevant written engagement agreement, and that agreement's liability cap, where one is stated, is the limit of our aggregate liability arising from that engagement, except for liability that cannot be excluded under Malaysian law (such as liability for fraud or wilful default).

We are not liable for indirect or consequential loss, including lost profits or lost data, arising from use of this site or its free tools.

Information you share with us through the contact form, an engagement, or otherwise, is treated as confidential and used only for the purpose you shared it — see our Privacy Notice for how personal data specifically is handled.

Either party may terminate an active engagement as set out in that engagement's written agreement. In the absence of a specific clause, either party may terminate on 14 days' written notice; work completed and accepted up to that point is payable.

These terms, and any engagement not otherwise governed by its own written agreement, are governed by the laws of Malaysia. Any dispute is subject to the exclusive jurisdiction of the courts of Malaysia.

We may update these terms from time to time; the date below reflects the current version. Terms for an already-signed engagement are those in force when that engagement was agreed, unless we agree a change in writing.

Questions about these terms: [email protected] or +60 17-723 7316.